Policy details

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CHANGE LOG

Change log

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28 Apr 2022
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Policy rationale

In an effort to prevent fraudulent activity that can harm people or businesses, we remove content that purposefully deceives, wilfully misrepresents, or otherwise defrauds or exploits others for money or property. This includes content that seeks to coordinate or promote these activities using our services.

We allow people to raise awareness and educate others as well as condemn these activities unless this includes content that contains sensitive information, such as personally identifiable information.

Do not post:

Content that provides instructions on, engages in, promotes, coordinates, encourages, facilitates, recruits for, or admits to the offering or solicitation of any of the following activities:

  • Deceiving others to generate a financial or personal benefit to the detriment of a third party or entity through:
    • Investment or financial scams:
      • Loan scams
      • Advance fee scams.
      • Gambling scams
      • Ponzi or pyramid schemes.
      • Money or cash flips or money muling.
      • Investment scams with promise of high rates of return.
    • Inauthentic identity scams:
      • Charity scams.
      • Romance or impersonation scams
      • Establishment of false businesses or entities.
    • Product or rewards scams:
      • Grant and benefits scams.
      • Tangible, spiritual or illuminati scams.
      • Insurance scams, including ghost broking
      • Fake jobs, work from home or get-rich-quick scams.
      • Debt relief or credit repair scams.

  • Engaging and co-ordinating with others to fraudulently generate a financial or personal benefit at a loss for a third party, such as people, businesses or organisations through:
    • Fake documents or financial instruments by:
      • Creating, selling or buying of:
        • Fake or forged documents.
        • Fake or counterfeit currency or vouchers.
        • Fake or forged educational and professional certificates.
        • Money laundering
  • Stolen information, goods or services by:
    • Credit card fraud and goods or property purchases with stolen financial information
    • Trading, selling or buying of:
      • personally identifiable information.
      • Fake and misleading user reviews or ratings.
      • Credentials for subscription services.
      • Coupons.
    • Sharing, selling, trading or buying of:
      • Future exam papers or answer sheets.
  • Betting manipulation (for example match fixing).
  • Manipulation of measuring devices such as electricity or water meters in order to bypass their authorised or legal use.

For the following Community Standards, we require additional information and/or context to enforce:

Do not post:

Content that engages in, promotes, encourages, facilitates or admits to the following activities:

  • Bribery.
  • Embezzlement.

In certain cases, we will allow content that may otherwise violate the Community Standards when it is determined that the content is satirical. Content will only be allowed if the violating elements of the content are being satirised or attributed to something or someone else in order to mock or criticise them.

User experiences

See some examples of what enforcement looks like for people on Facebook, such as: what it looks like to report something you don't think should be on Facebook, to be told you've violated our Community Standards and to see a warning screen over certain content.

Note: We're always improving, so what you see here may be slightly outdated compared to what we currently use.

Reporting
1
Universal entry point

We have an option to report, whether it's on a post, a comment, a story, a message or something else.

2
Getting started

We help people report things that they don't think should be on our platform.

3
Select a problem

We ask people to tell us more about what's wrong. This helps us send the report to the right place.

4
Report submitted

After these steps, we submit the report. We also lay out what people should expect next.

Post-report communication
1
Update via notifications

After we've reviewed the report, we'll send the reporting user a notification.

2
More detail in the Support Inbox

We'll share more details about our review decision in the Support Inbox. We'll notify people that this information is there and send them a link to it.

3
Appeal option

If people think we made the wrong decision, they can request another review.

4
Post-appeal communication

We'll send a final response after we've re-reviewed the content, again to the Support Inbox.

Takedown experience
1
Immediate notification

When someone posts something that violates our Community Standards, we'll tell them.

2
Additional context

We'll also address common misperceptions around enforcement.

3
Explain the policy

We'll give people easy-to-understand explanations about why their content was removed.

4
Ask for input

After we've established the context for our decision and explained our policy, we'll ask people what they'd like to do next, including letting us know if they think we made a mistake.

5
Tell us more

If people disagree with the decision, we'll ask them to tell us more.

6
Set expectations

Here, we set expectations on what will happen next.

Warning screens
1
Warning screens in context

We cover certain content in News Feed and other surfaces, so people can choose whether to see it.

2
More information

In this example, we give more context on why we've covered the photo with more context from independent fact-checkers

Enforcement

We have the same policies around the world, for everyone on Facebook.

Review teams

Our global team of over 15,000 reviewers work every day to keep people on Facebook safe.

Stakeholder engagement

Outside experts, academics, NGOs and policymakers help inform the Facebook Community Standards.

Get help with fraud and deception

Learn what you can do if you see something on Facebook that goes against our Community Standards.