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वीडियो ट्रांसक्रिप्ट
Hey everyone thanks for tuning in and I hope you're all staying healthy and safe and grounded during this period today I I wanted to give an update on our efforts to help in the response against and then I want to discuss some new product updates as part of our efforts to help all of you stay connected with all the people that you care about even during this period where we can't be together in person this is a new format, obviously doing this over. Over live for discussing new products for us, I guess you know we're in a period now where we're all trying new ways of doing things and I just thought that it was important. I'd be prepared for free to all here directly to me so today I want to start off by discussing some of the things that we're doing to help respond to and just what we've seen across our services so first we. that people rely on social apps to stay connected to the people they care about and that's especially true in times of crisis or in times where we're not together with the people that we care about in person and right now, Of course, both of those are the case. So we're we're seeing very elevated levels of use across our product broadly and in a bit I'm gonna talk about some of the new things that we're building to help. make sure that you can stay connected to the people you care about through our products but so far it's just been also a large effort just to keep the servers running to make sure that the services that people rely on can be delivered smoothly now second one of the top priorities during this period is making sure that can help spread and deliver authoritative health and information and that we can limit the spread of misinformation about health information in the pandemic and there are number of steps that we. Here that I wanna go through one of the most important is we've created a covid- 19 Information Center that features authoritative health information from governments health officials doctors from community leaders and different resources and we've put this on the top of the Facebook app so more than two billion people seen a link to this it has been clicked on and and more than there have been more than a billion page views of this of of of people who've who've gone and check out the content so far. We've also partnered with governments and health officials to help get the word out. An effective way is to encourage people to stay at home during this period. to stay safe in their community is safe include partnering on building things like chatbots across the world, with with with different governments to reach people through WhatsApp and Messenger when it comes to fighting misinformation, we're really focused on two different things The most severe is there is a group of misinformation. Call harmful misinformation and that is misinformation specifically that can read that can lead to imminent risk of physical harm. so that's the type of thing where you know there were hoaxes that have been spreading online for weeks of bleach the that can cure the chron of viruss and it's a can't that's false. and if you drink bleach, you can put yourself in serious so we go ahead and we take that content down. there have been thousands of examples of content like that We've take down during this. the other category here is more of what you call regular information. It's not necessarily gonna lead to an imminent risk of his arm, but it's not the kind of stuff that we want spreading widely through the network and there we partnered with independent fact checkers and these independent fact checkers have raided 4000 different articles as false during this period which is led to more than 40 million warning labels as people. Brows a different content across our services, and we know that these labels are effective because 95 percent of the time when people see the content that is a label saying a fact checker has said that this might be false. people don't then click through to the content. so that's a lot of effort making sure that we can. We can help surface authoritative information and stop the spread of misinformation The third category of the work is on assisting in the public health response and here. probably the most helpful thing that we can do is use aggregate data from the community across our apps to help inform a key decisions that governments and health officials make especially on allocating serious medical resources like PE and ventilators and eventually as as as we get ready to to help them determine which areas it will be safe to start opening the faucet. Opening up again and of course, unfortunately, if there ends up being resurgence of the virus it'll it'll we can use that data to help public health officials determine when we might need to do some kind of life again. So here we've done a number of effort. One of the biggest is we partnered with Carnegie Mellon University to run widespread symptom surveys to our community asking people what symptoms are they're seeing and feeling in themselves so you know that's. Are you experiencing a fever? a cough shortness of breath? if you've lost your sense of smell and by by running these surveys we've been able to produce a daily County by County map of the prevalence of the symptoms across the country and and soon the across the world too, and you know that's valuable for these folks who are making these decisions because people starting to experience symptoms of course is a precursor to going to the hospital. Feeling like you need to get tested or getting more seriously ill, so there are number of things like that that we can do in addition to the symptom maps we've worked on mobility maps for researchers and health officials to help people are moving around and how to give their policies have been we've worked on AI forecasting tools to help hospitals and and and governments forecast the needs for PE and on the personal side. you know through our work at the chance. Initiative we've also been pretty active in the health responses as well funding efforts to accelerate the development of therapeutics and drug that can help to treat we took the the bio hub, which is a medical research Institute help to create a few years back. That's doing some great scientific research, but we we repurposed a lot of the tooling and technology that they have to turn it into a a major part of the the Bay area's testing capacity. It's now capable of running thousands of test. Day of course, we're doing we're doing a number of things to help support health workers on the frontlines as well. who are the real heroes during this but need all of our support The fourth area is part of the response is that we're working on supporting folks through economic recovery and that's a especially the case for small business. So we launched a 100 million dollar grants program for small business. we also launched A hundred. Program to support journalism, especially local journalism. We've done a bunch of work to help connect small businesses with the government stimulus because we're probably one of the only institutions in the world that both knows a lot of who the small business owners are around the country and around the world and also has a distribution channel to build to put a message in front of them. so for a lot of you if you if you own you know a small business you you might have seen. A module will show up at the top of the news feed now that basically gives you a on how you can apply for and get some of the stimulus funds, which are being provided by the government and that's obviously gonna be for helping people get through this period and we're also working on a number of tools to help people do things like buy gift cards to support small businesses that they're about in their community through this period, the the the last area that I wanna talk about is. Part of our our initial response is on taking care of our employees in our local community. we're among the first company to require the that almost all of our employees work from home. we were the first or among the first tech companies to cancel our our big annual conference Feight which is part of the reason why we're doing this online today. we enabled all of our contractors to to to make sure that they could work from home We guarantee their pay even if they couldn't productively do their job at home and and then recently we told our employees the vast majority of them should expect not to go back to the offices until at least June, but you know likely longer in order to give right of way to other folks in our local communities who need to use those shared resources. First, you need to be able to go back and physically do their jobs out of their homes in order to support their jobs and livelihoods Those those folks should be able to get back to work as part of the staggered reopening plan first, and of course we've we've cancelled all large events that we're doing bigger than 50 people through the first half of next year, 2020 - one so I hope this live stream thing works because I I'm feeling that we're gonna be doing it this way for a while, and you know just one more note on this is that I would encourage all businesses and business leaders who are in a similar position to where we are where. The majority of your employees can if they can work productively home. I would encourage you to consider similar policies for your workforce and similarly trying to give right of way as the staggered reopening happens to other folks in your community who really need to be able to get that back to work physically for their livelihoods, you know, I think the reality is that we're gonna be dealing with this for quite some time to come. there is a lot more that I think we're gonna be to do to help out especially if you're the. This is that we build and especially helping people stay connected to the people that came out of all. We're all remote and also on the side of helping small businesses during the recovery not just today. but in the months ahead as this unfolds we've a lot of work streams under way and I'm I'm looking forward to being able to share more of that with you over the coming weeks as it becomes ready to share but today. I wanna focus on specifically on the work that we're doing to help people stay connected during this period where we're almost all remote at Facebook. you know we think about a lot of our work is building social infrastructure to help bring people closer together, even when you can't be together, the people that you care about in person and you know this work, it ranges a synchronous type of sharing lets you take a photo of your family. You put it up on Facebook or Instagram. you know your. Check it out later when they're when they're back at their open up their phone or computer. They're also in the ranges from that to really immersive experiences like virtual reality where you feel like you're physically present in the same places and even if in reality you're half way across the world. you know you can play Ping pong with someone as if you're you're just you know a few feet away but in reality be in in a in a completely different country or or different times zone so. Our whole company is geared towards building this kind of social infrastructure ranging across this whole spectrum and focus on trying to help bring people together and today I wanna focus on one part of this which has emerged as especially important during this pandemic and that is video presence right, so that's the ability to feel like you're directly connected with someone live over over video and. You know there are there are a lot of different uses for video presence. there there are professional uses, which is a lot of what you've focused on and come to rely on during this period, but in a lot of ways, they're even more social uses of this just for people to to stay connected and then there are different products that need to get built because the use cases are sometimes subtly and sometimes not so subtly different and in ways that require different products in order to really optimize and enable. The people to do what they want so at Facebook, what we've seen is the three major product categories within the video presence that have emerged are one is video calling two is video and three is live video and what we're seeing is that these are all related but they're also distinct product categories. that that that for their own products to really deliver on the value that people are seeking to get well so. For one, you know video calling that's when you call someone and their phone or computer actually rings this is actually the most type of video presence around the world tends to be ideal for one on one type of calls, although you know you can you can use it for small group and larger groups too. If you if you wanna you know, everyone's phone or computer and and it tends to be the best for ad hoc or or kind of one -on- one or small group in directions because it's the lightest way to to someone and even if you didn't have some schedule in advance and you. Out to someone it rings their phone, It gets their attention and you can start a call that way the video rooms is where you create a link and send it out to people and then they can go ahead and find your video chat. And now this is a newer model that's been popularized by enterprise video conferencing tool. It's especially helpful for coordinating with large groups and it makes it so that it's easy for anyone to join on the Web because you you. Fasting can people can click on it and join from the Web even if they don't have particular video conferencing apps or services installed on their phone or computer live video is for a person or multiple people to broadcast what they're doing. so people can watch them and interact with them in real time and you know all these different categories the fewest people on a day-to-day basis are producing live videos but the most people are watching and engaging with them. so. You know Facebook we as a company where sort of unique and that after today, our services are gonna stand and cover this entire spectrum. we already have leading if not the leading a video calling and live video services and I I think we're soon going to the leading video Rooms' product for social use cases as well. So I'm gonna go through each of these product categories and. A little bit of what we're doing to help deliver the experiences that that that people told us that they need during this period, so the first is is video calling between what's app and Messenger, there are more than 700 million daily active participating in calls daily so it in in many countries, but we've seen is that the number of calls has doubled during this period since the code. Outbreak began and for some specific categories like group video chat in some areas we've seen a number of calls go up by as much as 10 X or more. So this is emerged as just an incredibly important way. that people are relying on to stay connected to to to the people that they care about right now in addition to the software services portal, it's a hardware product that we designed exactly for you. Case like this, it's it's a it's for social video presence when you're at home and those period we we've seen a lot of increase in demand for portal sales of of of portal devices. I've grown by more than 10 X and we're working as hard as we possibly can to make more of them for all of you who who are trying to get your hands on one of them during this period, I'm gonna get to some of. Things that that we're we're shipping so on What'sApp one improvement that we're making is we're gonna double the number of people who can participate in a group call from four to eight and this is gonna launch next week and this is a especially valuable and important because WhatsApp is the only end to end encrypted calling and video calling service, which is. Both at immense scale around the globe and it is available across both of the major Mobile platforms. so you know if you care about security and if you want 10 encryption you're probably using What'sApp so having the ability to have your calls not limited to to four people. but now include eight is is a is is is a big deal during this period, one that we've got a lot of requests for and we're we're glad to be rolling out. Messenger we've been very fisted on launching a new AI powered effects and tools to make the experience better and also more fun. So it's like 360 degree immersive virtual backgrounds virtual backgrounds have obviously gotten popular recently on Zoom and other video conferencing services, but you know three takes it to a whole another level. It's now instead of just having a static back. As you move around if you if you hold your phone, basically it'll it'll the the background will move and maintain perspective. so it'll really feel like you're in a House or in a you know in a jungle or in or whatever place the the immerse of virtual background is and it's a it's a pretty neat experience. we're also focused on launching more AR effects around things like birthdays and activities like camping and we're launching A. Powered mood lighting so the fear is that we are using AI to make your your video presence both more effective and also just more fun and and and enjoyable while we're all during this period. you know having some more fun is a big deal for Messenger kids. we launched this back in 2017 to give kids a fun and safer way to message their friends and family and and to give parents control over. The experience and your kids can message and since the code outbreak began in in in a lot of our our children are all now at home rather than its school. we've seen Messenger kids grow in use to more than seven million actives up more than 35 X over the last during this period, and we recently announced that we're expanding it to more than 70 different countries and territories. World we're also launching an integration between Messenger and Facebook dating that we call our dates and the idea here is that you can invite your matches to video chats in order to start getting to know them even though you can't physically you really go out together right now and you know this is all done in a privacy protective way where the other person they don't see your last name and you have to choose to accept a new a new invite to connect with them. Words if you wanna keep the conversation going and through Facebook dating so one thing that I think we're starting to see through all of that video presence isn't just about calling someone right. It's it's it's starting to be a fundamental building block of a social platform with lots of different uses that can either be integrated into it or that it can be integrated into basic the basic video presence technology is often very similar. Is different use cases but the product experiences can be quite different depending whether it's for dating or kids or for secure use cases where you really want encryption or if you wanna plug in different kinds of AI tools to make it more fun. so I think we're gonna start to see this theme of having a shared video presence technology but have the product experience very dramatically by. by how it's integrated into different products, we're gonna we're gonna start to see this more as we move into the next category as well. Alright so now let's move on to to video rooms the major difference between video calling and video rooms is that with video calling you're you're actually calling someone or multiple people and bringing their phone with video with video rooms that you set up a room and invite people to join ahead of time, usually by a link and you know until now across our products, we're really focused on video calling. Today we're going to discuss a new product that we've been building called Messenger rooms and the basic idea with Messer rooms is that you should be able to create a room for any activity or or any event that you wanna hold you should be able to just send people a link and then you'll drop by and hang out with you over video presence and you should you should be able to invite and you want to your room even if they don't have a Facebook account so we wanna make it work. What's up and Instagram and we also wanna make it work for people who don't have accounts with any of our services. It's it's it's incredibly easy. you just send a link and that's it people can click on the link and and join. But one of the things that's that's possible with Messenger rooms that is going to make it a completely different experience from any of the other video presence out there so you don't need to schedule a time up front like you typically need to for a meeting at work with with with with more typical enterprise video conferencing services. you can create a room. you can owe it to all of your friends or all of the people in one of your great communities. If you want and then we're gonna. A tray at the top of your news feed of of all of the active rooms that your friends or the people that you wanna interact with in your groups or are currently in and then you can just drop in or your friends can drop into your room and and you can you can quickly and casually catch up so while we've been building this out, I I've I have to say I've really enjoyed testing this because you know a lot of what I've done is. I've just I've I've left a window open on my screen for a room and You know, I've either had people drop by to say hi, who are people I like and and care about, but wouldn't have necessarily thought to go call directly myself, but you know a lot of them are people who you know, I would have used to have seen you know walking around the office or at social events, so I I miss them and it was really happy when they drop in. the other thing I've seen is there There are times when you know my close friends will will a bunch of them will just drop in the room at the same time and that'll just be this need. Serendipitous in spontaneous interaction where you know, maybe I've I've I've checked in on them or or been to something of a virtual events with them. you know during this period, but you know having a spontaneous interaction with with different subsets of of of your friends. that wouldn't normally happen otherwise it's been it's been just a really fun experience so far and I'm looking forward to more of you being able to experience this soon. So you know it's part of this. we're making it very easy to get people that want into a room, but we also know. Really important to make sure that that the annoying people or problematic people don't join right because I do think the reality is that you know everyone has you know a random or someone who's your friend technically a friend, but you know you're not exactly looking to have them drop in and hang out with you right now. So you know we would design this in from the beginning. you can make a private room what where people can only join if they have a directly and you can text specific people a link to your Messenger or. sure what's up with the group if you wanna to engage a group or you can make a room when you make it all open to all of your friends or people in the group but even if you do that, even if you make it open to all of your friends, we're we're still actually on the back end just going to start off by showing it to the subset of people that you actually interact with in our services or who you're showing some interest in potentially interacting with over time. So that way you know we we're sure that you know that that person who you're you're at a friend or you're following a few years back but you know you you you. you don't really know them that well and wouldn't wanna hear that from them. That's not the person who's who's coming into your room and dialing this and making the experience work is has been a really important. part of testing doesn't get to be a good experience, and you know, of course, in addition to all that we're we're we're also. we've we've built all the standard privacy and security features that you would wanna have you can come out of a room at anytime you can lock a room to prevent any kind of new people who are joining. we've really built this service with privacy and security in mind from the beginning and it's it's it's an important part of our private social platform vision and we've been very careful to try to learn the lessons of how we've seen other people trying to miss. Different other video conference and video presents tools during this period. Now, in addition to the spontaneous interactions that you can have you can also schedule rooms for planned events if you'd like in the rooms' creation flow you're gonna be able to set a time for the room to start the default is gonna now but if you want, you can set it at some point in the future and then we'll notify the people who you've invited about the room a few minutes before it's set them so that they can all they can all come and you can hang out together. we've. Integrated rooms with Facebook events, alright, it's since since you know, almost no one is planning physical events right now. we've basically pivoted the Facebook events team to work on helping you plan online events instead and the final note that I wanna say about Messenger rooms is that this is gonna be launching across all of our apps as well as across portal the rooms themselves will be natively hosted in Messenger. So if you have the Messenger app that'll be the best experience you're gonna be able to create an invite. The rooms across all of our apps and and What'sApp in Instagram, Facebook and if someone doesn't have Messenger, then you know if they get a link they're just gonna be able to tap on that and join for a browser or Mobile Web that'll be a great experience too. So we actually have have already begun roll out and testing this in in a couple of places so far and I'm looking forward to rolling it out more over the coming weeks and getting in more of your hands. so that is. Rooms. Do the last category that I wanna talk about today is live video and compared to video calling and video rooms live video is mostly used for broadcasting to you know groups of friends groups in the community or potentially larger public audiences like what we're doing here today and every day across Facebook and Instagram there are more than eight hundred million daily actives that engage who engage with. Live video So you know these three use cases they do overlap, you know. so, for example, you know sometimes you wanna do a video call or you wanna set a video of room and then you wanna go live from there and we already have a feature called live with on Instagram, which lets two people basically go live from a video chat that they're having there and to be we're we're bringing back to Facebook who launching live. Soon as part of Facebook, live and of course during this period where you know, we're sheltering in place. you know a lot of lives that would have historically just been to people getting together and and in person now are happening with live with so this is some A lot of people have asked for during this period now before Co the outbreak began, you know we saw many people used live to stream large physical events but now. Seeing is that a lot of these events are happening primarily online and whether that's the pope holding virtual Mass on Facebook, live or DJ's hosting dance parties on Instagram live we're just seeing people around the world start to use live video presents as the primary part of their events that they're holding so as I mentioned a couple of minutes ago to make this easier. Pivoted the Facebook events team to build tools to help people create Facebook events for online events that you wanna hold and if they're larger public events to help you set up a live stream and organize a a large public event around it. if we are to do is is organize a small private event, then we're gonna help you set up a messenger room and organize a smoke around that importantly that we're also going to make it so that you can charge a fee. For people to attend your event, and we think that that's important to help people build businesses during this period what you're trying to do is an online performance or teach a class or hold some kind of professional conference. our hope is that by making it so that you can you can charge a fee. we hope that this is gonna help support creators and small businesses that rely on In-person services. we we hope to. Them a bit more during this period now last but not least we're going to be bringing Instagram live to desktop Web. so you're able to watch Instagram lives on your computer and you know this is important during this period because what we're seeing is that you know while we're we're all at home. you know by definition. We're not Mobile right. We're so we're still using our phones, but we're also using our computers and bigger screens more and and In a lot of ways that can be a better experience so now what we're gonna do is on Instagram, you're going to be able to engage with live videos on a bigger screen during this period while you're at home and we'll keep that going afterwards too. Alright so overall, you know we're very focused on making sure that we can deliver for you the tools that you need to feel present with the people that you care about even when during this period can't be together in person and you know when it comes to delivering video presents we're focused on building the experiences across all of the categories that that I've talked about. Across the video, calling of some video rooms and across the live video and now I just wanna end by saying that I know that this is a challenging period for so many of us around the world and you know my hope here is that the work that that we're trying to do to help all of you. stay connected address period but also to assist with the health on to Co and to help with the economic. For for individuals and small businesses, my hope is that we can make a difference during this time and and in the months ahead, I I do think it's gonna be a long road ahead but I am optimistic that that we can adapt that we can do the right things and that we're gonna get through this together so thank you for tuning in. I hope all of you can do to stay healthy and safe and grounded during this period and I look. to see all of you again soon.